Terms & Conditions

01Who we are

These Terms and Conditions (the “Terms”) govern the supply of services by DGL Media Solutions Ltd, a company registered in England and Wales under company number 16463544, whose registered office is at Suite E Ground Floor Profile West, 950 Great West Road, Brentford, United Kingdom, TW8 9ES (“we”, “us”, “our”).

We trade as Xraised and operate the website at xraised.com and the client portal made available to our clients.

By placing an order, signing into the client portal, or accepting a quotation from us, you agree to these Terms. If you do not agree to them, please do not place an order.

02Business clients only

Our services are offered exclusively to businesses, companies, sole traders and professionals acting in the course of their trade, business, craft or profession. We do not sell to consumers.

By placing an order you confirm that you are acting for purposes relating to your trade, business, craft or profession, and that you have authority to bind the organisation on whose behalf you order.

Because this is a business-to-business contract, the statutory rights that apply to consumers — including the Consumer Rights Act 2015 and the 14-day right to cancel distance contracts — do not apply to your order.

03Definitions

• “Client”, “you”, “your” — the business that places an order with us.
• “Services” — the services described in section 4, as set out in your order.
• “Deliverable” — an article, video interview, social media package, newsletter or other item produced for you under an order.
• “Publication” — a third-party media outlet, title, wire service or platform on which a Deliverable is placed.
• “Materials” — the information, text, images, logos, approvals and feedback you supply to us so that we can perform the Services.
• “Portal” — the client area where you review, approve and track your Services.
• “Order” — your purchase of Services, whether through the website, the Portal, a booking link or a written quotation accepted by you.
• “Monthly Plan” — a recurring subscription service billed monthly.

04The services we provide

We provide editorial production and media placement services. Depending on your Order, these may include:

• Placement of articles in named publications — including Street Insider, Benzinga, LinkedIn News, AP News, USA Today, Business Insider and Yahoo Finance.
• Syndication bundles — distribution of a release across networks of 500+ or 900+ journals and news sites.
• Video interviews — production, editing and publication of a recorded interview.
• Monthly Plans — recurring programmes such as AI Visibility, newsletter creation and social media content, each delivering an agreed number of items per month.

The exact scope, publication, price and number of items for your Order are those shown at the point of purchase or in the quotation we issue to you. Where this document and your Order differ on scope or price, your Order prevails.

We reserve the right to decline or discontinue an Order where the subject matter is unlawful, defamatory, misleading, or where a Publication's editorial standards would not permit placement. Where we decline before work has begun, we refund you in full.

05Orders, prices and payment

Prices are those displayed at the time of purchase or stated in our quotation. We charge in pounds sterling (GBP) or United States dollars (USD), as selected at checkout.

Payments are processed by Stripe Payments Europe, Ltd. and its affiliates. We do not receive, process or store your full card details. Your use of Stripe's payment pages is additionally subject to Stripe's own terms.

Payment is due in full before work begins, unless we have agreed otherwise in writing. Monthly Plans are billed in advance on each renewal date.

The price shown at checkout is the total amount we will charge you for that Order. Where VAT or another tax becomes chargeable on a supply, it is shown separately at checkout before you pay; we do not add tax to an Order after it has been placed.

If you are established outside the United Kingdom, you are responsible for any tax due in your own jurisdiction, including any reverse-charge obligation.

Where a payment fails, we may pause the creation of new Deliverables until payment is received. Work already in progress at that point will be completed. We will tell you when this happens, and payment is retried automatically before any plan is treated as lapsed.

06Timelines

Delivery times run from the moment you have supplied ALL Materials we have asked for, not from the date of your Order.

• Standard production: typically 7 to 10 business days.
• Express service, where offered and purchased: from 3 days.
• Complex placements and syndication bundles: up to 21 days.

These are estimates given in good faith and are not guaranteed dates. Publication schedules are controlled by the Publications themselves and can move for editorial reasons outside our control. Any date we give is not of the essence of the contract.

Delays caused by late, incomplete or inconsistent Materials, or by slow approval of drafts, extend our delivery times accordingly.

07Your obligations

So that we can perform the Services, you agree to:

• supply complete, accurate Materials promptly, and respond to our requests for information, approval or feedback within a reasonable time;
• hold all rights, licences and permissions necessary for us to use and publish the Materials, including for any image, logo, trade mark or third-party content you supply;
• ensure that the Materials do not infringe anyone's rights, are not defamatory, obscene or unlawful, and comply with all applicable laws and advertising or financial-promotion rules;
• keep your Portal login credentials secure and not share them; and
• nominate a person with authority to approve Deliverables on your behalf.

We rely on the Materials as supplied. We do not fact-check, verify or audit them.

08Our publication commitment, and refunds

We commit to publishing, not merely to submitting. Our obligation is discharged when the Deliverable is published on the agreed Publication, or when the refund below is made.

If a publication does not accept the piece

Where a Publication declines a Deliverable, we will revise and resubmit it, making up to 3 attempts in total. If, after 3 attempts, the piece has not been published, we will refund the price of that Deliverable in full.

If the failure is ours

Where a Deliverable is not published because of an act or omission on our part, we will refund the price of that Deliverable in full.

When no refund is due

No refund is due, and the price remains payable in full, where publication does not happen because:

• you do not supply the Materials, approvals or feedback we have requested;
• you become unresponsive or unreachable for a continuous period of 30 days after we have contacted you at the email address on your account; or
• you withdraw the piece, or ask us to stop, after work has begun.

Where a refund is due it is made to the original payment method within 30 days. Refunds relate to the affected Deliverable, not to the whole Order, unless we say otherwise in writing.

09Credits, ownership and licence

You keep the credit and the rights in the published article. Subject to payment in full, we assign to you such rights as we hold in the final Deliverable produced specifically for you.

This does not extend to anything a Publication owns or controls once published, nor to our own templates, methods, know-how, software or pre-existing materials, which remain ours.

You grant us a non-exclusive, royalty-free licence to use the Materials for the purpose of performing the Services, and to name you and reproduce the published Deliverable in our portfolio, website and marketing. You may withdraw this promotional permission at any time by writing to us.

10Accuracy of information, and indemnity

You are solely responsible for the truth, accuracy and completeness of the information you provide. This includes claims about performance, funding, revenue, awards, qualifications, clients and any statement attributed to you or to a third party.

You agree to indemnify us and keep us indemnified against all losses, damages, liabilities, costs and expenses (including reasonable legal fees) that we suffer or incur arising out of or in connection with:

• any information supplied by you that is false, inaccurate, misleading or incomplete;
• any claim that the Materials infringe the rights of a third party;
• any claim of defamation, malicious falsehood, breach of confidence or breach of privacy arising from the Materials; and
• any breach by you of these Terms or of applicable law.

If a Publication, regulator or third party raises a complaint about a piece, we will tell you promptly and you will co-operate with us in responding to it.

11Removing a published article

If you ask us to remove an article that has already been published, we will request its removal from the Publication and follow that request up.

We cannot guarantee removal. The decision belongs to the Publication. Even where a page is taken down, content that has been indexed by search engines, cached, syndicated to other outlets, archived or quoted by third parties may remain accessible indefinitely and outside anyone's control.

A removal request carries a fee of 50% of the price paid for the article concerned, payable in advance. The fee covers the work of making and pursuing the request and is payable whether or not the Publication agrees to remove the piece.

This section does not affect any right you may have to require removal of content under data protection law.

12Monthly plans: minimum term and notice

What you bought decides which terms apply — not which service it is. The same service can be bought two ways, and each way has its own rules:

• A recurring monthly plan — billed automatically every month until you end it. Every monthly plan has a 3-month minimum term and takes 60 days' notice, as set out in this section. This includes social media and video interviews when they are sold as a monthly plan.
• A single purchase — one payment for one piece of work, with no renewal. Nothing recurs, so there is no minimum term and no notice to give. Single purchases of social media packages may be cancelled on 15 days' notice before work begins; a booked video interview has its own rules in the next section.

Which one you are buying is stated on the purchase page before you pay, and on the plan itself in the Portal afterwards. If the two ever disagree, what you were shown at the point of purchase prevails.

Recurring monthly plans

Every monthly plan — including AI Visibility, newsletter creation, social media content and any interview programme sold monthly — has a minimum term of 3 months from the date the plan starts.

To end a Monthly Plan you must give us 60 days' written notice. Notice runs from the date we receive your request. Notice may be given at any time, including during the minimum term, but a plan cannot end before the end of the 3-month minimum term. Where the notice period would expire earlier, the plan ends at the end of the minimum term instead.

The plan remains active, and remains payable, until the end date calculated in this way. You continue to receive the Deliverables you have paid for up to that date.

Single purchases: 15 days' notice

A single purchase of a social media package — one month's work bought on its own, with no recurring billing — has no minimum term. You may cancel it free of charge on 15 days' notice, provided we have not yet begun work on it. Once production has started, the piece is delivered and paid for in the ordinary way.

Neither the 3-month minimum term nor the 60-day notice period applies to a single purchase, because there is nothing recurring to give notice on.

A booked video interview is a single purchase with its own rules, in the next section. An interview programme sold as a monthly plan is a monthly plan, and this section applies to it.

How to cancel

Use the “Request cancellation” link in your Portal, or email us. Notice runs from the date we receive your request, and we will confirm the end date to you in writing.

After cancellation

Deliverables already published stay online after a plan ends. Cancelling a plan does not remove past work; if you want a published article taken down, see “Removing a published article” above.

We may end a Monthly Plan immediately if you fail to pay, or on 30 days' notice for any other reason, refunding any period paid for and not delivered.

13Video interviews: your slot, and moving it

This section applies to an interview booked and paid for as a single session. If you buy interviews as a recurring monthly plan, the plan is governed by section 10 — 3-month minimum term and 60 days' notice — while the rules below still govern each individual recording slot within it.

A booked video interview is a session at a date and time you choose, paid for at the time of booking. Because a slot holds studio and crew time that cannot be resold at short notice, the terms below are about when you tell us, not about notice to end a plan.

Moving your slot: free up to 48 hours before

You may reschedule free of charge by telling us at least 48 hours before your booked start time. There is no limit on how far the new date may be, subject to availability.

Late notice or no-show: £35 / $45 to rebook

If you do not attend without telling us, or you tell us less than 48 hours before your slot, the session may be rebooked on payment of a rescheduling fee of £35, or $45 if you paid in US dollars.

A rebooking on these terms must be requested within 30 days of the original date.

After 30 days

If you have not asked to rebook within 30 days of the original date, the session is treated as delivered and the fee is not refundable. We hold the slot, the crew and the preparation whether or not it is used.

None of this affects your right to a refund where we cancel, where we are unable to provide the session, or where an application is not accepted.

14The client portal

We give you access to a Portal where you can review Deliverables, approve them or request changes, see where work has been published and manage your plans.

You are responsible for activity carried out under your login. Tell us immediately if you believe your credentials have been compromised.

An approval given in the Portal by a person using your credentials is treated as your approval of that Deliverable.

We aim to keep the Portal available but do not guarantee uninterrupted access; it may be unavailable during maintenance or for reasons beyond our control.

15Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, and because this is a business-to-business contract:

• we are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill or reputation, or for any indirect or consequential loss, however arising;
• we are not liable for the editorial decisions, performance, availability or conduct of any Publication, nor for the readership, reach, ranking, search visibility or commercial results of any published Deliverable; and
• our total liability arising out of or in connection with an Order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you have paid to us under that Order in the 12 months before the claim arose.

We give no guarantee of any particular outcome. Media placement does not guarantee coverage, traffic, enquiries, ranking or sales.

All warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

16Confidentiality

Each of us will keep confidential any non-public information the other provides that is marked confidential or that a reasonable person would treat as confidential, and will use it only to perform the contract.

This does not apply to information that is or becomes public through no breach, that was already lawfully held, or whose disclosure is required by law, a court or a regulator. Material you give us for publication is, by its nature, intended to be published.

17Data protection and privacy

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. The personal data we hold in connection with an Order is typically the names, business contact details and professional information of your representatives and of the people featured in a Deliverable.

We use that data to perform the contract, to operate the Portal, to communicate with you about your Services and to meet our legal and accounting obligations. We do not sell personal data.

We share data with the service providers that make the Services possible — including our payment processor, email provider, hosting and storage providers, and the Publications to which we submit your content — and only so far as necessary.

You are responsible for having a lawful basis to give us personal data about anyone other than yourself, and for telling those people how their data will be used.

For details of how we handle personal data, or to exercise your rights over it, contact us using the details below.

18Events outside our control

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including a Publication ceasing to operate or changing its editorial policy, failures of telecommunications or hosting providers, industrial action, civil unrest, epidemic, or acts of government.

Where such an event prevents delivery for more than 60 days, either of us may end the affected Order and we will refund any amount paid for work not delivered.

19Changes to these terms

We may update these Terms from time to time. The version published on this page applies to Orders placed after it appears.

For Monthly Plans, we will give you at least 30 days' notice by email of any change that materially affects you. If you do not accept it, you may end the plan by notice given before the change takes effect, and the change will not apply to you during your remaining notice period or minimum term.

Changes are never applied retrospectively to work already ordered.

20General

• Entire agreement — these Terms and your Order form the whole agreement between us and replace anything said or written beforehand.
• No waiver — if we do not insist on a right, that is not a waiver of it.
• Severance — if any provision is found unenforceable, the rest continues in force.
• Assignment — you may not transfer your rights under an Order without our written consent; we may transfer ours to a company that acquires our business.
• Third parties — nobody other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Notices — notices must be in writing and sent to the email address on your account, or to ours below.

21Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

Each of us irrevocably agrees that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

22Contact us

DGL Media Solutions Ltd (trading as Xraised)
Registered in England and Wales, company number 16463544
Suite E Ground Floor Profile West, 950 Great West Road, Brentford, United Kingdom, TW8 9ES

Questions about these Terms, cancellations and removal requests should be sent to the email address shown in your Portal or on our contact page.